Guide12 min read
How to Compare AI Agents
Criteria, scoring models, and red flags when comparing AI agent platforms.
Not all AI agents are created equal. Here is how to cut through vendor marketing and make an objective comparison.
## The 7 Core Criteria
1. **Accuracy** — measured deflection and resolution rate in real conditions
2. **Integration breadth** — number and depth of native connectors
3. **Customization** — ability to tune behavior, personas, and guardrails
4. **Analytics** — dashboards, conversation logs, anomaly alerts
5. **Security** — encryption, audit logs, access controls
6. **Support** — SLA, dedicated CSM, 24/7 availability
7. **Pricing model** — per seat vs. usage vs. outcome-based
## Red Flags
- Demo uses pre-recorded scenarios only
- No SOC 2 or equivalent certification
- Integration list requires custom API work
- Contract requires 24-month minimum
- No SLA for uptime or response time